Testimonials
Pam Ross
“It is a wonderful experience working with Susan. She takes the extra time and effort to customise a programme that best meets our audiences' needs. She is enthusiastic, inspiring and absolutely positive. Her programme is refreshing and is packed with many practical down-to-earth examples that give our participants many 'aha moments'. Thank you, Susan for the terrific opportunity of working with you.”
Executive Director
Partners Conference and Event Management
Singapore
“I have watched Susan hold an audience in the palm of her hand. Her unique ability to connect with all levels of accomplishment creates a meaningful experience for everyone in the group.”
Director of Communications & Education
YWCA
Honolulu, Hawaii
“Your message was so appropriate for a project I am currently involved in…All of the indicators suggest [this project] will be very successful – yet the internal issues – trust and open communication are creating distractions that could affect a project that is already heading for success…thanks for the practical suggestions and the extra motivation to make it happen…”
Plant Manager
Tronox, Inc.
Perth, Australia
“ . . . a big Kentucky thank you for your role in our Education Conference. . .The response to your breakout session and closing keynote was tremendous. . . rated 4.98 overall (5 is max). ‘Best in show…great session…fresh outlook and insight’. . . truly appreciate the great job you did. . .I so look forward to working with you again soon.
Director Education, Meetings & Conventions
Kentucky CU League
Lexington, Kentucky
“Our directors came away with great self-awareness, valuable insight into their leadership strengths, and practical skills to use daily with their multi-disciplinary staff . . .great opportunities for sharing current leadership challenges.”
Colonel
Chief Behavioral Health Division
U.S. Army
Heidelberg, Germany
“…I particularly appreciated your facilitation and summation skills during the International [CU] Forum in Cork, Ireland…you were a delight to work with…your knowledge and ability to share relevant information with participants from over 50 different countries was a delight to experience.”
Dean of Humanities
University of Victoria
Victoria, British Columbia
“…adding you to our program was a stroke of genius…you entertained & educated with ease… our participants loved you…rated 4.97 out of 5 says it all…”
Conference Chair
Prudential Assurance Co New Zealand Ltd
Queenstown, New Zealand
“…amazing…right down to the housekeeping staff, they came away from your session filled with renewed energy and importance. You gave them practical ideas they are already using and the enhanced belief that they make a difference.”
General Manager
Premier Menzies Hotel
Sydney, Australia
“It was so wonderful to have you with us again . . . I know the team benefitted a lot. You always inspire all of us; thank you for all you do.”
General Manager
The Ritz Carlton Hotel San Juan
San Juan, Puerto Rico
“…our Executive Committee accomplished more in the strategic planning sessions you facilitated than we ever have before. Your ability to connect, guide, and offer relevant suggestions was amazing. Thanks for continuing to be part of our team.”
General Manager
Mauna Kea Beach Hotel
Kona, Hawaii
“Your support of our people through the delivery of important company behaviour /communication programmes has been outstanding. We appreciate your ability to connect with our people, adding further value to the training programmes Your individual coaching around behavioural performance issues has also enhanced communication at all levels. Thanks for adding value understanding our needs, difficulties and culture.”
Manager
Human Resources and Office Services
Kerr-McGee North Sea UK Ltd.
“Our format clearly required an ability to comfortably participate in an informal, unscripted setting. I am most appreciative that you as the workshop leader interacted so effectively, allowing meaningful dialogue that was fast-paced, interesting and informative for all 1800 members of the diverse, international audience…”
Director, Planning and Development
World Council of Credit Unions
WOCCU International Forum
Cork, Ireland
“Susan is relaxed, friendly, and easy-going with an audience. The manner in which she presents material makes it readily understood - and one has FUN while listening. In the workshops that she has conducted with my staff to encourage open communication and build teamwork, she has been able to elicit valuable feed-back that has helped build our business.”
CEO
Sonepco Federal Credit Union
Las Vegas, Nevada
“Your association with American Savings Bank has been a long & strong one. You have been constantly singled out for high praise our four years of working together. The participants have raved about your enthusiasm, wisdom, practical & workable advice. They have say they have put your teachings to immediate use at work & in their home, & have received positive results.”
EVP
American Savings Bank
Honolulu, Hawaii
“…outstanding…thank you for your thoughtful and insightful presentation…you encouraged us to look at leadership and strategic storytelling from a different perspective. It was unique and can make a huge impact on our respective organizations…”
President
Young Presidents’ Organization
Honolulu, Hawaii
“…your expertise and information was particularly appreciated by the conference participants…it will assist them in effectively communicating as they fulfill their responsibilities as CU leaders and decision makers…great presentation filled with practical information and humorous illustrations…kept everyone involved and gave them tips they will use immediately.”
CEO
NAFCU
Washington, DC
“…rated 4.95 out of 5…You helped make our conference the best ever…it was a real plus for us to offer such quality.”
Conference Chair
Federal Managers Association
Washington, DC
“Many thanks for helping us to launch the Service Excellence Upgrade Program. The Senior Leadership team and I will do everything we can to make the new program a success, as we will all WIN when that happens. Because of your help and our continuing partnership, we are going to put this hotel on the top of the upgrade charts.”
General Manager
The St. Regis Hotel Bal Harbour
Miami, Florida
“…your participation as part of our Distinguished Visiting Lecturer series is outstanding and most valuable to our students…we look forward to our continuing relationship…thank you for adding value to our sales management students specifically…they can’t stop talking about your ability to ‘tell it like it is’…”
Dean School of Business
Chaminade University
Honolulu, Hawaii
“…nobody gets a 9.9 out of 10! What a great job…couldn’t have been more pleased…if the 9.9 doesn’t convince you, the comments prove the participants loved you…we’re already making plans to have you return!”
Vice President
Utah League of Credit Union
Salt Lake City, Utah
“…4.9+ rating every time you work with us! Thanks for inspiring our participants…we always look forward to your return…your stories are entertaining and always relevant…you’ll be back”
Director In-service Training
Kamehameha Schools
Honolulu, Hawaii
“Typical reactions from participants of Susan's leadership workshop’s are ‘That was a good class...we had fun and I left with knowledge that will help me do a better job’. That's why we keep inviting her back.”
Director of HR
Kerr McGee Chemical Plant
Savannah, Georgia
“My definition of a first-rate speaker is one who is easy to listen to, witty, and very wise. Personally, I’d like you to know you are one of the best speakers I’ve heard -- you not only kept the audience riveted (and wonderfully amused right through the entire evening!), but also provided specific ideas that we as professionals can use in immediate application in everyday life. You had everybody with you, as was evidenced by the knowing laughter during your talk and the numerous requests for book signings that followed.”
Vice President
Credit Professionals International
Honolulu, Hawaii
“It has been a privilege to work with you for several years, with a number of different client groups. Every event has met with rave reviews. You successfully created a personal connection with each audience --- no easy feat, given the diversity of ages, cultural backgrounds, and life experiences. Through your wonderful sense of humour and strong storytelling abilities, you provide insight to women at all levels, helping them recognize and then appreciate the myriad of challenges they successfully face in the multi-faceted lives they lead each day.&rdquol
HR Planning & Programs Coordinator
Ontario Ministry of Education
Toronto, Ontario, Canada
“…you are a very uplifting and bright spirit and it’s contagious. Our participants loved you…you were perfect for our people and the right speaker for this leadership conference…practical advice…marvelous stories…a comfortable environment that kept everyone engaged and involved…you’ll definitely work with us again and again.”
Director of Education & Training
Virginia CU League
Lynchburg, Virginia
“Thanks so much for being here last week! The feedback from the team was outstanding. We look forward to great results and to seeing you again soon.”
Director of Rooms
Chateau Mount Tremblant
Tremblant, Quebec, Canada
“Great presentation for annual retreat…excited about the follow-up sessions…practical ideas”
CEO
HRT, Ltd.
Honolulu, Hawaii
“. . .terrific presentation. . .style was entertaining yet informative – a combination our leaders really appreciated.”
Director of Education
Oregon CU League
Leadership Conference
Eugene, Oregon
“…The commitment to give above and beyond the normal ‘consultant’ relationship has been proven to be alive and well in yourself and your business…I am able to see visible results on my staff and their customer service, communication and team abilities, which really ‘tells the tale’ of success for your efforts…our goals and results desired were more than met through your professional approach, expertise, attention to detail and inclusion of everyone in the process.”
CEO
Users, Inc.
Honolulu, Hawaii
“Susan was engaged to deliver two totally different types of presentations, one on day one and the second on day four of the Australasian Mutuals Institute's National Conference & Trade Exposition. Both presentations delivered on the educational objectives established in a globally professional and highly engaging manner, demonstrating a deep insight into the nuances of the credit union sector both in North America and Australasia.”
Executive Manager, Professional Development
Australasian Mutuals Institute Ltd
Sydney, Australia
“Thank you for your work with our UK Chapter in London … you presented with charm & humour. Your pertinent messages enabled our members to think about the impact of their own organisations’ stories. Mentally sorting the wheat from the chaff in order to pitch for their venue, or sell their ideas, the examples you used allowed us time to stop and think; not something that is easy to do after a full day at work. Thank you again.”
VP Education
MPI UK
London, England
“…a standout…took down home experiences we all related to & showed the positive side…just the right mix of humour humbleness to keep us wondering what story you would tell next…moved to tears, brought down to earth, laughed until I cried, all during one presentation…I walked away feeling like no matter what life hands me, I can handle it – no problem!”
CEO
Harlingen Area Teachers’ Credit Union
Harlingen, Texas
“…honoured by your considerable talents to aid in the professional and personal development of approximately 1500 women in state government…your presentation made a difference in the lives on the conference attendees by providing practical and immediately implementable strategies and techniques, and we thank you”
Conference Chair
Governor’s Council on Women
State of Texas
Austin, Texas
"Susan's theme of corporate mythology, and how to capture the essence of the business in stories that drive performance, was a perfect contribution to a day celebrating and acknowledging the achievements of Canada's Top 100 Women Entrepreneurs. Our audience found her messages to be insightful, inspirational and very applicable to their own leadership challenges. Susan brings a wealth of experience, an engaging style and an ability to draw out messages that will resonate with any audience. I would highly recommend her to anyone looking to build a high-performance culture in their business."
Senior Marketing & Business Development Manager
Grant Thornton LLP Canada
“I recommended Susan to be a Keynote Speaker for the Australasian Mutuals Institute Annual Conference in Canberra, Australia, a conference for Credit Union Managers across Australia. Susan literally blew their socks off, addressing the Credit Union Directors meeting first & then delivered a plenary session to the conference delegates with her storytelling keynote. She researched the group carefully & tailored her speech to the group & it's issues … very well received by the audience.”
Lindsay Adams
President Global Speakers Federation 2009-2010
Brisbane, Australia
“…thanks for your terrific participation in our educational series. . . it has been so well received we will be continuing it on a quarterly basis…because of your contribution which was informative, witty and full of energy and great stories of insight and impact, we will count on your being an integral part of the ongoing series…”
Vice President
Kuakini Healthcare System
Honolulu, Hawaii
“…thanks for a job well done…by the many positive remarks the participants made, we know you were the right choice for our conference…the unanimous opinion was ‘we actually learned something while having a good time…you’ll definitely be back next year”
President’s Club Director
Inter-Pacific Hawaii Retail Group
Honolulu, Hawaii
“…appropriate & practical presentation … challenging our people to deal with the many aspects of change that continue to take place in the workplace…preparation, enthusiasm and care for people underscored the excellence of your program…an overwhelming success”
Director
Department of Personnel Services
State of Hawaii
"...captivating and inspiring. You held us all with the stories you shared. You could have heard a pin drop! The practical ideas and applications are a bonus."
Vice President
Illinois Credit Union League
Naperville, Illinois
“Your program on recruiting and retaining talented board members was the highest rated session at the Institute. Always great to work with you and look forward to the next time…”
Senior Vice President
Missouri Credit Union Association
St Louis, Missouri
“…tremendous success…high ratings…great storyteller and the right keynote ending to guarantee our achieving our goals… excellent”
Senior Professional Development Manager
Marketing Research Association
San Antonio, Texas
“I was immediately comfortable working with Susan to figure out how I could complete more of my work related projects and goals. She gave me practical advice as well as recommended reading materials and exercises. I would highly recommend her as coach.”
Barbara Bean Argo
CEO, Cal Poly Federal Credit Union
Pomona, California
“BHP Billiton recommended I use Susan Luke to help me through a very difficult time in my career, following difficulties with conflict resolution and trust. I worked with her for three months, and she was an excellent and inspiring coach. She was a steadying influence on me and restored my natural optimism over the weeks we worked together. I learned to look consistently outside my own mental frame of reference, to constrain and clearly communicate my ideas and work better to meet the needs of my team. She helped me work with my vision for the future of our business, to design tactics that would produce deliverables and steady progress in the short and medium term, without losing track of the long-term goals. Susan was able to guide my existing strengths towards a better and more consistent communication style. I am now able to listen more effectively to the views of others when they seem contrary to my own, and Susan has taught me how to use the full range of my team’s suggestions and abilities to design resilient and well supported products.”
I felt very comfortable in the coaching environment that Susan created, and would highly recommend her methods. I hope to use her services again in the future.
Gillian Apps
Geological Advisor, Exploration
BHP Billiton
Houston, Texas